In an effort to ensure the safety of our staff and clients, we are utilizing low-contact service to all our clients for all pet care needs.
We are still utilizing curbside services and ask for your patience as certain tasks may take longer than you are used to. When you arrive for your pet’s appointment, please call us at (831) 476-7387 and we will notify you when you may enter the lobby with your pet to be transferred to an exam room.
Your leashes/harnesses/collars must then be kept in your possession.
At the conclusion of your pet’s exam, we will call you via phone to discuss a summary of the visit including treatment authorization, if needed. We will also take payment over the phone and any discharge instructions. We can also email this information to you. Please allow extra time as these new processes will impact workflow.
Appointment Services: We are seeing all services but if you or anyone in your household is ill we ask that you reschedule all non-urgent appointments to minimize staff exposure. We do not recommend children accompanying parents to appointments unless absolutely necessary.
Euthanasias: We are not doing home euthanasias at this time. We are allowing two people to be present for euthanasias at the hospital but please be aware that hospital staff will be in full personal protective equipment.
Medication Procedures: We are able to accommodate pharmacy refills via curbside pickup. We will let you know when your medication can be picked up and ask that you call when you arrive.
According to CDC guidance, there is no evidence that companion animals or pets can spread COVID-19 to date. For the latest information about coronavirus and pets, we encourage you to visit the CDC and World Health Organization websites.